Refund policy

Return & Exchange Policy

Dori & Dye — doridye.com

At Dori & Dye, we want you to love what you ordered. If the size isn't right, we'll exchange it — easy and quick. Here's exactly how it works.

The Short Version

  • Wrong size? 7-day easy size exchange.
  • Damaged or defective? We'll replace it free.
  • Refunds are offered only when a product is defective and a replacement is not possible.

7-Day Size Exchange

If the size doesn't fit, you can request an exchange for a different size of the same style within 7 days of delivery.

Conditions for exchange:

  • The kurta/set must be unworn, unwashed, and unused
  • All tags must be intact and the product returned in its original packaging
  • Trying the garment on for fit is completely fine — that's what the exchange is for

How to request an exchange:

  1. Message us on WhatsApp at 9003335276 or email hello@doridye.com within 7 days of delivery
  2. Share your order number and the size you need
  3. We'll arrange a reverse pickup from your address wherever our courier partners support it. If reverse pickup is not available at your pin code, we'll guide you on self-shipping and reimburse reasonable courier charges for approved exchanges
  4. Your replacement size is dispatched after the original item is picked up and passes a quick quality check

If your requested size is out of stock, we'll offer you an exchange for another style of equal value, or a full refund — your choice. (Prepaid amounts go back to the original payment method within 7–10 business days; COD amounts are refunded via UPI or bank transfer.)

One size exchange per order. Exchanges are subject to stock availability.

Damaged or Defective Products

If your order arrives damaged or with a manufacturing defect, we'll replace it free of charge — no questions, no shipping cost to you.

How to report:

  1. Message us on WhatsApp at 9003335276 within 48 hours of delivery
  2. Share your order number along with clear photos (or a short video) of the issue
  3. Once verified, we'll dispatch a free replacement immediately

If a replacement is not possible (for example, the style is sold out), we'll issue a full refund — including any COD advance you paid. Prepaid amounts are refunded to the original payment method within 7–10 business days; COD amounts are refunded via UPI or bank transfer.

What's Not Covered

  • Exchange requests made after 7 days of delivery
  • Products that have been worn, washed, altered, or damaged after delivery
  • Products returned without original tags or packaging
  • Minor variations in print placement or colour that occur naturally in printed and dyed fabrics (every piece is slightly unique)

Refund Policy

Dori & Dye follows an exchange-first policy. Refunds are issued only when a product has a verified manufacturing defect or transit damage and a replacement is not available. We do not offer refunds for size issues, change of mind, or expectations of colour based on screen settings — but we'll always work with you to find a size or style that fits right.

Questions?

We're a small team and we respond fast.

Grievance Officer (as per Consumer Protection (E-Commerce) Rules, 2020): Vignesh Ramamoorthy, Dori & Dye Email: hello@doridye.com | Phone: 9003335276 Grievances are acknowledged within 48 hours and resolved within 30 days.

Last updated: July 2026